The dress code is FORMAL. Men are encouraged to wear a Barong, and ladies should wear formal attire suitable for an elegant event. Light fabrics and colors are recommended due to the tropical setting.

Yes, it is safe to travel to Cancun for a destination wedding. We have been to Hyatt Ziva twice and explored Cancun extensively, including using Uber for transportation, and we felt completely safe. As long as you avoid engaging in any illegal or shady activities, Cancun is a secure destination, especially around the resort areas. We recommend staying at the resort to fully enjoy the amenities and beautiful surroundings.

The most convenient way to travel to Cancun is by flying into Cancún International Airport (CUN). Direct flights are available from most major cities. From the airport, it’s about a 25-minute drive to Hyatt Ziva Cancun. You can arrange private transfers, or you can take a taxi, shuttle, or Uber (there's no Lyft in Cancun). We recommend booking your flights early to secure the best rates.

These airlines offer direct flights to Cancun, Mexico from Los Angeles - American, United, and Delta Airlines.

Yes, you will need a valid passport to travel to Mexico. For most nationalities, including U.S. and Canadian citizens, a visa is not required for stays under 180 days, but always check the latest travel advisories.

We encourage everyone, especially those without a passport, to apply as early as possible. The waiting and processing time is now long, and the travel date doesn't influence the expedited process at this time. You can visit the travel.state.gov website for full information on the passport application or renewal process and fees. https://travel.state.gov/content/travel/en/passports.html

This is entirely up to you. We are not using a travel agent for our destination wedding. If you feel comfortable handling your own travel arrangements, that's perfectly fine. However, please note that we have secured a room block with special rates at Hyatt Ziva. Booking through this block ensures you get the best rates. A travel agent can help streamline the process, especially with coordinating flights and transportation, but be aware they usually charge a fee. It's worth considering if you want extra support or prefer to handle everything yourself.

Since the wedding and accommodations are at Hyatt Ziva Cancun, no transportation is needed within the resort. However, if you want to go somewhere, plenty of taxis and Uber rideshares are available in the area.

To secure the special room rate, please make your reservation by May 20, 2025. After this date, regular seasonal rates will apply.

Your stay at Hyatt Ziva Cancun is all-inclusive, meaning you’ll enjoy a variety of perks and amenities, including: *Unlimited dining and drinks: Access to a variety of restaurants, bars, and lounges offering international cuisine and premium beverages. There are ten restaurants and seven bars. *24-hour room service: Enjoy meals and snacks delivered to your room anytime. *Pools and beach access: Relax by the multiple pools or on the beautiful beachfront, with towels and loungers provided. *Entertainment and activities: Daily entertainment, fitness classes, water sports, and more are available for all guests. **Kids and Teens Club: Supervised activities for children and teens, giving them fun options during their stay. *Fitness center: Full access to the gym with modern equipment. *Wi-Fi: Complimentary high-speed internet throughout the resort. *Club rooms and Turquoise Adult Tower rooms come with a butler service. Additional services, such as spa treatments or excursions, are available for an extra fee.

Yes. Connecting rooms are available and may be arranged upon arrival. Connecting rooms are subject to availability.

Upon check-in, you will be required to read and sign the house rules. Please find a copy attached for your review in advance.

Yes. Here are the maps that will be helpful.

The ceremony will be held outdoors at the Cliffside Gazebo, overlooking the ocean. You'll enjoy beautiful ocean views, but don’t worry—guests will stay on solid ground, so your shoes will never get wet or sandy.

The cocktail hour will be at the Gazebo Garden, offering beautiful ocean views. The reception will follow in the air-conditioned ballroom, providing a comfortable and elegant indoor setting for the celebration.

Hyatt Ziva's dining venues are available on a first-come, first-served basis, except the hibachi at Moongate Asian restaurant.

Yes. 24-hour, all-inclusive suite service and liquor service are available from 11:00 am to 11:00 pm.

Yes. Cocktails made with international and national premium branded spirits are included in your all-inclusive plan. Various specialty spirits and bottles, such as champagne and first-rate wines, are also available for purchase. Hyatt offers a variety of beers, including Dos Equis, Tecate Light, and Superior. A selection of artisanal beers is also available at Tres Cervezas.

Yes, Hyatt Ziva Cancun has specific dress codes for its restaurants to enhance the dining experience. Here's a breakdown of dress code guidelines at Hyatt Ziva Cancun: *Casual Dining Restaurants like Tradewinds (American), Chevy's (American), Tres Cervantez Brewery (Mexican/American) and Habaneros (Mexican) Dress Code: Casual attire is acceptable. Guests can wear shorts, t-shirts, and sandals. Swimsuits should be covered. *Specialty Restaurants Dress Code: A smart casual dress code is typically required for restaurants like La Bastille (French), Lorenzo (Italian), and Moongate (Asian). Men are encouraged to wear long pants and a collared shirt; women can wear dresses or dressy tops with skirts or pants. *Buffet Restaurant: Dress Code: Casual attire is permitted, similar to the casual dining options. *Evening Entertainment Areas: While there isn't a strict dress code, guests are encouraged to dress comfortably yet stylishly for evening shows and events. General Tips: Avoid wearing swimwear in restaurants, and remember to cover up when coming from the beach or pool. Before your visit, it's always a good idea to check with the resort for any updates or specific restaurant policies. These guidelines help maintain a pleasant atmosphere for all guests while enjoying the resort's dining options! Please visit Hyatt Ziva Cancun's website for the dining options and dress requirements.

If you stay in the Turquoize Tower, you can access the Punta Vista Rooftop pool and bar. Entry is available for a day fee for other guests staying at the Pyramid and Club Towers.

The official currency in Cancun is the Mexican Peso (MXN), but U.S. dollars (USD) are widely accepted in tourist areas like hotels, restaurants, and shops. John and I used only USD during our trips and never had to exchange money for pesos.

Tipping at Hyatt Ziva Cancun is not mandatory, but it is appreciated and highly encouraged, especially for exceptional service. Many guests tip for standout service from bartenders, servers, housekeeping, and other staff. A few dollars per service is standard. In Cancun, tipping is customary for restaurant servers, hotel staff, drivers, and tour guides. While not required, it is an excellent way to show appreciation for good service. Standard tipping practices include: - Bartenders and servers: $1–$2 per drink or meal. - Housekeeping: $2–$5 per day. - Bellhops and luggage handlers: $1–$2 per bag.

You don't have to carry USD cash if you prefer using a credit card. Credit cards are widely accepted at most Cancun hotels, restaurants, and larger shops. Visa and MasterCard are the most commonly accepted forms of payment, and some places may take American Express. Just ensure your card doesn't have foreign transaction fees, and notify your bank of your travel plans to avoid any issues. That said, cash (either in USD or MXN pesos) may be preferred for small purchases or at local markets, so it's good to have some on hand for those situations.

Yes, babysitting service is available upon prior request at an additional cost. For additional information, availability, and costs, please contact canif-ayr@hyatt.com.

No, neither spa nor salon treatments are included. Treatments may be booked in advance by contacting our spa manager: erick.blanco@hyatt.com.

Cancun is warm, humid, and tropical year-round, so pack light, breathable clothing, swimwear, a hat, and sunscreen. We recommend elegant beach attire for night dining—think lightweight dresses or linen suits. Also, don’t forget your passport!

Cancun offers lots to explore, from beaches and snorkeling to visiting Mayan ruins like Chichen Itza or Tulum. The resort can help arrange excursions if you’d like to explore.

Cancun is generally safe for exploration; however, we suggest staying at the resort to fully enjoy the amazing amenities of Hyatt Ziva. It’s truly a paradise in itself, offering everything you need for a memorable vacation right at your fingertips!

1. Electronic cigarettes & vapes: As of February 2020, electronic cigarettes are prohibited and illegal. 2. Weapons: Firearms, ammunition, toy weapons, firearm replicas, and imitations 3. Paralyzing devices: Electric shock devices, stun guns, and other devices that can paralyze or freeze. 4. Sharp objects: Pointed objects or objects with sharp edges 5. Food and products: Food, fruits, and products that are not company-packed and sealed 6. Medicine: Unusual quantities of medicine without a doctor's prescription